I'm reading a report from user testing of an application and there's a link to a form that the author feels has very good contextual help on the form. It's a registration form for the BBC Collective
, an interactive culture magazine.
However the page offers links, e.g. "What is a password" that show promise. But the content in those is not exactly the same as in the help texts on the page. It's much more verbose and doesn't necessarily contain all the facts the user needs. It looks as if it was meant as a complement to the in-page contextual help. It is also shown in pop-ups, which users with screen readers and screen magnifiers often find confusing. At least the BBC is warning the user about this so she can make an informed decision.
I like the way the labels have been worded with the most important words bigger and bolder. On the other hand, doing View source will give you nighmares. Layout tables, font tags and other horrors lurk under the hood.